import { sql } from "drizzle-orm";
import { pgTable, text, varchar, integer, timestamp, boolean, jsonb, decimal, doublePrecision, serial, date, time, unique, uniqueIndex } from "drizzle-orm/pg-core";
import { createInsertSchema } from "drizzle-zod";
import { z } from "zod";
const users = pgTable("users", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  email: text("email").notNull().unique(),
  password: text("password").notNull(),
  name: text("name").notNull(),
  role: text("role").notNull().default("user"),
  planType: text("plan_type").notNull().default("free"),
  // 'free' or 'pro'
  planExpiresAt: timestamp("plan_expires_at"),
  credits: integer("credits").notNull().default(0),
  isActive: boolean("is_active").notNull().default(true),
  stripeCustomerId: text("stripe_customer_id"),
  stripeSubscriptionId: text("stripe_subscription_id"),
  maxWebhooks: integer("max_webhooks").notNull().default(3),
  // Webhook subscription limit (admin can adjust)
  isDeleted: boolean("is_deleted").notNull().default(false),
  // Soft delete flag - user requested account deletion
  deletedAt: timestamp("deleted_at"),
  // When the user requested deletion
  deletedBy: varchar("deleted_by"),
  // Who deleted: 'user' for self-deletion, admin user ID for admin deletion
  // Timezone preference - IANA timezone string (e.g., "America/New_York", "Europe/London")
  timezone: text("timezone"),
  // GDPR Consent preferences
  cookieConsent: boolean("cookie_consent"),
  // Essential cookies always enabled, this tracks analytics/marketing consent
  analyticsConsent: boolean("analytics_consent"),
  marketingConsent: boolean("marketing_consent"),
  consentTimestamp: timestamp("consent_timestamp"),
  // When user gave/updated consent
  termsAcceptedAt: timestamp("terms_accepted_at"),
  // When user accepted Terms of Service
  privacyAcceptedAt: timestamp("privacy_accepted_at"),
  // When user accepted Privacy Policy
  // User blocking for content violations
  blockedReason: text("blocked_reason"),
  // Reason for blocking (e.g., "Content violation: banned words detected")
  blockedAt: timestamp("blocked_at"),
  // When the user was blocked
  blockedBy: varchar("blocked_by"),
  // Admin who blocked the user
  // ElevenLabs Multi-Key Pool Affinity - Once assigned, user's agents and phone numbers stay on this key
  elevenLabsCredentialId: varchar("eleven_labs_credential_id"),
  // References elevenLabsCredentials.id (can't use .references() due to declaration order)
  // User-level KYC for phone number purchases
  kycStatus: text("kyc_status").default("pending"),
  // pending, submitted, approved, rejected
  kycSubmittedAt: timestamp("kyc_submitted_at"),
  kycApprovedAt: timestamp("kyc_approved_at"),
  kycRejectionReason: text("kyc_rejection_reason"),
  // Billing Details - Stored for payment processing and pre-filling
  billingName: text("billing_name"),
  billingAddressLine1: text("billing_address_line1"),
  billingAddressLine2: text("billing_address_line2"),
  billingCity: text("billing_city"),
  billingState: text("billing_state"),
  billingPostalCode: text("billing_postal_code"),
  billingCountry: text("billing_country"),
  company: text("company"),
  // Company name for profile and team naming
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const otpVerifications = pgTable("otp_verifications", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  email: text("email").notNull(),
  otpCode: text("otp_code").notNull(),
  expiresAt: timestamp("expires_at").notNull(),
  attempts: integer("attempts").notNull().default(0),
  verified: boolean("verified").notNull().default(false),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const refreshTokens = pgTable("refresh_tokens", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  token: text("token").notNull().unique(),
  expiresAt: timestamp("expires_at").notNull(),
  isValid: boolean("is_valid").notNull().default(true),
  userAgent: text("user_agent"),
  ipAddress: text("ip_address"),
  lastUsedAt: timestamp("last_used_at"),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const elevenLabsCredentials = pgTable("eleven_labs_credentials", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  name: text("name").notNull(),
  // Friendly name for the key (e.g., "Primary Account", "Backup Key 1")
  apiKey: text("api_key").notNull(),
  webhookSecret: text("webhook_secret"),
  // HMAC secret for verifying webhooks from this ElevenLabs workspace (nullable for migration)
  isActive: boolean("is_active").notNull().default(true),
  maxConcurrency: integer("max_concurrency").notNull().default(30),
  // ElevenLabs default limit
  currentLoad: integer("current_load").notNull().default(0),
  // Current active calls using this key
  totalAssignedAgents: integer("total_assigned_agents").notNull().default(0),
  // How many agents use this key
  totalAssignedUsers: integer("total_assigned_users").notNull().default(0),
  // How many users are assigned to this key
  maxAgentsThreshold: integer("max_agents_threshold").notNull().default(100),
  // Soft limit before moving to next key
  lastHealthCheck: timestamp("last_health_check"),
  healthStatus: text("health_status").notNull().default("healthy"),
  // healthy, degraded, unhealthy
  metadata: jsonb("metadata"),
  // For storing additional info like account tier, limits, etc.
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const syncedVoices = pgTable("synced_voices", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  credentialId: varchar("credential_id").notNull().references(() => elevenLabsCredentials.id, { onDelete: "cascade" }),
  voiceId: text("voice_id").notNull(),
  // ElevenLabs voice_id
  publicOwnerId: text("public_owner_id").notNull(),
  // Voice owner's public ID for API call
  voiceName: text("voice_name"),
  // Cached voice name for display
  status: text("status").notNull().default("synced"),
  // synced, failed, pending
  errorMessage: text("error_message"),
  syncedAt: timestamp("synced_at").notNull().defaultNow()
}, (table) => ({
  credentialVoiceUnique: unique().on(table.credentialId, table.voiceId)
}));
const agents = pgTable("agents", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  elevenLabsCredentialId: varchar("eleven_labs_credential_id").references(() => elevenLabsCredentials.id, { onDelete: "set null" }),
  // Which API key this agent uses
  // Telephony Provider Configuration - Determines which engine handles calls
  // 'twilio' = ElevenLabs Conversational AI via Twilio (default)
  // 'plivo' = Plivo telephony + OpenAI Realtime API
  // 'twilio_openai' = Twilio telephony + OpenAI Realtime API
  // 'elevenlabs-sip' = ElevenLabs native SIP (user's own SIP trunk)
  // 'openai-sip' = OpenAI Realtime API with SIP (incoming only)
  telephonyProvider: text("telephony_provider").default("twilio"),
  // 'twilio' | 'plivo' | 'twilio_openai' | 'elevenlabs-sip' | 'openai-sip'
  // SIP Trunk Configuration (used when telephonyProvider='elevenlabs-sip' or 'openai-sip')
  sipTrunkId: varchar("sip_trunk_id"),
  // References sip_trunks.id for SIP-based engines
  sipPhoneNumberId: varchar("sip_phone_number_id"),
  // References sip_phone_numbers.id for SIP-based calls
  // OpenAI Realtime Configuration (used when telephonyProvider='plivo', 'twilio_openai', or 'openai-sip')
  openaiVoice: text("openai_voice"),
  // 'alloy' | 'echo' | 'shimmer' | 'ash' | 'ballad' | 'coral' | 'sage' | 'verse' | 'cedar' | 'marin'
  openaiCredentialId: varchar("openai_credential_id"),
  // References openaiCredentials.id (can't use .references() due to declaration order)
  // Agent Type: Determines execution pipeline and usage
  // NO DEFAULT - must be explicitly set to prevent misconfiguration
  type: text("type").notNull(),
  // 'incoming' (ElevenLabs Conversational AI for receiving calls) or 'flow' (STT+TTS+FlowExecutionBridge for campaigns)
  // Incoming Agent Fields (used when type='incoming')
  // Incoming agents are used for receiving calls on purchased phone numbers with call transfer capability
  name: text("name").notNull(),
  voiceTone: text("voice_tone"),
  personality: text("personality"),
  systemPrompt: text("system_prompt"),
  language: text("language").default("en"),
  firstMessage: text("first_message").default("Hello! How can I help you today?"),
  llmModel: text("llm_model").default("gpt-4o-mini"),
  temperature: doublePrecision("temperature").default(0.5),
  elevenLabsAgentId: text("eleven_labs_agent_id"),
  // Call Transfer Configuration (for incoming agents)
  transferPhoneNumber: text("transfer_phone_number"),
  transferEnabled: boolean("transfer_enabled").default(false),
  // ElevenLabs System Tools Configuration (for incoming agents)
  detectLanguageEnabled: boolean("detect_language_enabled").default(false),
  endConversationEnabled: boolean("end_conversation_enabled").default(false),
  appointmentBookingEnabled: boolean("appointment_booking_enabled").default(false),
  // Knowledge Base (for incoming agents)
  knowledgeBaseIds: text("knowledge_base_ids").array(),
  // Shared Voice Configuration (used by both Incoming and Flow agents)
  elevenLabsVoiceId: text("eleven_labs_voice_id"),
  voiceStability: doublePrecision("voice_stability").default(0.55),
  voiceSimilarityBoost: doublePrecision("voice_similarity_boost").default(0.85),
  voiceSpeed: doublePrecision("voice_speed").default(1),
  // Flow Agent Fields (used when type='flow')
  flowId: varchar("flow_id"),
  // Reference to flows table for Flow Agents
  maxDurationSeconds: integer("max_duration_seconds").default(600),
  // Max conversation duration in seconds (default 10 min, range 60-1800)
  // Legacy/Common Fields
  agentLink: text("agent_link"),
  config: jsonb("config"),
  isActive: boolean("is_active").notNull().default(true),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const knowledgeBase = pgTable("knowledge_base", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  type: text("type").notNull(),
  title: text("title").notNull(),
  content: text("content"),
  url: text("url"),
  fileUrl: text("file_url"),
  elevenLabsDocId: text("eleven_labs_doc_id"),
  metadata: jsonb("metadata"),
  storageSize: integer("storage_size").notNull().default(0),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const incomingAgents = pgTable("incoming_agents", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  elevenLabsCredentialId: varchar("eleven_labs_credential_id").references(() => elevenLabsCredentials.id, { onDelete: "set null" }),
  // Basic Configuration
  name: text("name").notNull(),
  elevenLabsAgentId: text("eleven_labs_agent_id").notNull(),
  // Always uses ElevenLabs Conversational AI
  elevenLabsVoiceId: text("eleven_labs_voice_id").notNull(),
  language: text("language").notNull().default("en"),
  // AI Configuration
  systemPrompt: text("system_prompt").notNull(),
  personality: text("personality").default("helpful"),
  voiceTone: text("voice_tone").default("professional"),
  firstMessage: text("first_message").notNull().default("Hello! How can I help you today?"),
  llmModel: text("llm_model").default("gpt-4o-mini"),
  temperature: doublePrecision("temperature").default(0.5),
  // Call Transfer Configuration
  transferPhoneNumber: text("transfer_phone_number"),
  // Phone number to transfer calls to
  transferEnabled: boolean("transfer_enabled").notNull().default(false),
  // Business Hours Configuration
  businessHoursEnabled: boolean("business_hours_enabled").notNull().default(false),
  businessHoursStart: text("business_hours_start"),
  // Format: "09:00"
  businessHoursEnd: text("business_hours_end"),
  // Format: "17:00"
  businessDays: text("business_days").array(),
  // ["monday", "tuesday", etc.]
  businessHoursTimezone: text("business_hours_timezone").default("America/New_York"),
  afterHoursMessage: text("after_hours_message").default("Thank you for calling. We're currently closed. Please call back during business hours."),
  // Knowledge Base
  knowledgeBaseIds: text("knowledge_base_ids").array(),
  // Metadata
  isActive: boolean("is_active").notNull().default(true),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const phoneNumbers = pgTable("phone_numbers", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").references(() => users.id, { onDelete: "cascade" }),
  // Nullable for system pool numbers
  phoneNumber: text("phone_number").notNull().unique(),
  twilioSid: text("twilio_sid").notNull().unique(),
  elevenLabsPhoneNumberId: text("eleven_labs_phone_number_id"),
  // ElevenLabs phone_number_id for synced numbers
  elevenLabsCredentialId: varchar("eleven_labs_credential_id").references(() => elevenLabsCredentials.id, { onDelete: "set null" }),
  // Which API key this phone number uses (for multi-API key pool isolation)
  friendlyName: text("friendly_name"),
  country: text("country").notNull().default("US"),
  capabilities: jsonb("capabilities"),
  status: text("status").notNull().default("active"),
  isSystemPool: boolean("is_system_pool").notNull().default(false),
  // For free plan numbers
  purchasePrice: decimal("purchase_price", { precision: 10, scale: 2 }),
  monthlyPrice: decimal("monthly_price", { precision: 10, scale: 2 }),
  monthlyCredits: integer("monthly_credits"),
  // Credits charged per month for user-purchased numbers
  nextBillingDate: timestamp("next_billing_date"),
  // Next date when credits will be charged
  purchasedAt: timestamp("purchased_at").notNull().defaultNow(),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  // DEPRECATED: Use incoming_connections table instead
  assignedIncomingAgentId: varchar("assigned_incoming_agent_id").references(() => incomingAgents.id, { onDelete: "set null" })
});
const incomingConnections = pgTable("incoming_connections", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  agentId: varchar("agent_id").notNull().references(() => agents.id, { onDelete: "cascade" }),
  // Must be type='incoming'
  phoneNumberId: varchar("phone_number_id").notNull().references(() => phoneNumbers.id, { onDelete: "cascade" }).unique(),
  // One connection per phone number
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const campaigns = pgTable("campaigns", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  agentId: varchar("agent_id").references(() => agents.id, { onDelete: "set null" }),
  voiceId: text("voice_id"),
  phoneNumberId: varchar("phone_number_id").references(() => phoneNumbers.id, { onDelete: "set null" }),
  sipPhoneNumberId: varchar("sip_phone_number_id"),
  // References sip_phone_numbers.id for SIP-based campaigns (plugin)
  plivoPhoneNumberId: varchar("plivo_phone_number_id"),
  // References plivo_phone_numbers.id for Plivo-based campaigns
  flowId: varchar("flow_id"),
  // Reference to visual conversation flow (mutually exclusive with script)
  name: text("name").notNull(),
  type: text("type").notNull(),
  goal: text("goal"),
  script: text("script"),
  status: text("status").notNull().default("pending"),
  totalContacts: integer("total_contacts").notNull().default(0),
  completedCalls: integer("completed_calls").notNull().default(0),
  successfulCalls: integer("successful_calls").notNull().default(0),
  failedCalls: integer("failed_calls").notNull().default(0),
  scheduledFor: timestamp("scheduled_for"),
  startedAt: timestamp("started_at"),
  completedAt: timestamp("completed_at"),
  deletedAt: timestamp("deleted_at"),
  // Campaign Time Scheduling
  scheduleEnabled: boolean("schedule_enabled").notNull().default(false),
  // Whether to respect time windows
  scheduleTimeStart: text("schedule_time_start"),
  // Start time in HH:MM format (e.g., "09:00")
  scheduleTimeEnd: text("schedule_time_end"),
  // End time in HH:MM format (e.g., "17:00")
  scheduleDays: text("schedule_days").array(),
  // Array of days: ["monday", "tuesday", "wednesday", etc.]
  scheduleTimezone: text("schedule_timezone").default("America/New_York"),
  // Timezone for the schedule
  // ElevenLabs Batch Calling Integration
  batchJobId: text("batch_job_id"),
  // ElevenLabs batch job ID when campaign is running
  batchJobStatus: text("batch_job_status"),
  // pending, in_progress, completed, failed, cancelled
  retryEnabled: boolean("retry_enabled").notNull().default(false),
  // Whether to auto-retry failed/no-response calls
  // Error tracking for failed campaigns
  errorMessage: text("error_message"),
  // Detailed error message when campaign fails
  errorCode: text("error_code"),
  // Error code for categorization (e.g., AGENT_NOT_SYNCED, NO_CONTACTS)
  config: jsonb("config"),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const contacts = pgTable("contacts", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  campaignId: varchar("campaign_id").notNull().references(() => campaigns.id, { onDelete: "cascade" }),
  firstName: text("first_name").notNull(),
  lastName: text("last_name"),
  phone: text("phone").notNull(),
  email: text("email"),
  customFields: jsonb("custom_fields"),
  status: text("status").notNull().default("pending"),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const calls = pgTable("calls", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").references(() => users.id, { onDelete: "cascade" }),
  // Direct user ownership for guaranteed isolation
  campaignId: varchar("campaign_id").references(() => campaigns.id, { onDelete: "cascade" }),
  // Nullable for test/manual/incoming calls
  contactId: varchar("contact_id").references(() => contacts.id, { onDelete: "cascade" }),
  // Nullable for test/incoming calls
  // Agent references - either from campaign (agentId via campaigns table) or incoming call (via connection)
  incomingConnectionId: varchar("incoming_connection_id").references(() => incomingConnections.id, { onDelete: "set null" }),
  // For incoming calls
  // Website Widget reference - for calls initiated through embeddable widgets
  widgetId: varchar("widget_id"),
  // References websiteWidgets.id (added later in schema)
  // DEPRECATED: Use incomingConnectionId instead
  incomingAgentId: varchar("incoming_agent_id").references(() => incomingAgents.id, { onDelete: "set null" }),
  phoneNumber: text("phone_number"),
  // Phone number dialed/caller (for test calls without contacts, or incoming caller)
  fromNumber: text("from_number"),
  // The phone number that initiated the call (caller ID)
  toNumber: text("to_number"),
  // The phone number that received the call (destination)
  twilioSid: text("twilio_sid"),
  elevenLabsConversationId: text("elevenlabs_conversation_id"),
  // ElevenLabs conversation ID for fetching details/recordings
  status: text("status").notNull().default("pending"),
  callDirection: text("call_direction").notNull().default("outgoing"),
  // 'incoming' or 'outgoing'
  duration: integer("duration"),
  recordingUrl: text("recording_url"),
  transcript: text("transcript"),
  aiSummary: text("ai_summary"),
  classification: text("classification"),
  sentiment: text("sentiment"),
  metadata: jsonb("metadata"),
  wasTransferred: boolean("was_transferred").default(false),
  // Whether call was transferred
  transferredTo: text("transferred_to"),
  // Number call was transferred to
  transferredAt: timestamp("transferred_at"),
  // When call was transferred
  startedAt: timestamp("started_at"),
  endedAt: timestamp("ended_at"),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const creditTransactions = pgTable("credit_transactions", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  type: text("type").notNull(),
  amount: integer("amount").notNull(),
  description: text("description").notNull(),
  reference: text("reference"),
  stripePaymentId: text("stripe_payment_id").unique(),
  // Unique constraint for idempotency
  widgetId: varchar("widget_id"),
  // For widget-originated credit deductions
  createdAt: timestamp("created_at").notNull().defaultNow()
}, (table) => ({
  userReferenceUnique: uniqueIndex("credit_transactions_user_reference_unique").on(table.userId, table.reference).where(sql`reference IS NOT NULL`)
}));
const tools = pgTable("tools", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  name: text("name").notNull(),
  type: text("type").notNull(),
  config: jsonb("config").notNull(),
  isActive: boolean("is_active").notNull().default(true),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const voices = pgTable("voices", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  name: text("name").notNull(),
  elevenLabsVoiceId: text("eleven_labs_voice_id"),
  gender: text("gender"),
  accent: text("accent"),
  tone: text("tone"),
  isCustom: boolean("is_custom").notNull().default(false),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const plans = pgTable("plans", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  name: text("name").notNull().unique(),
  // 'free' or 'pro'
  displayName: text("display_name").notNull(),
  description: text("description").notNull(),
  monthlyPrice: decimal("monthly_price", { precision: 10, scale: 2 }).notNull(),
  // USD price
  yearlyPrice: decimal("yearly_price", { precision: 10, scale: 2 }),
  // USD price
  razorpayMonthlyPrice: decimal("razorpay_monthly_price", { precision: 10, scale: 2 }),
  // INR price
  razorpayYearlyPrice: decimal("razorpay_yearly_price", { precision: 10, scale: 2 }),
  // INR price
  stripeMonthlyPriceId: text("stripe_monthly_price_id"),
  // Stripe Price ID for monthly plan
  stripeYearlyPriceId: text("stripe_yearly_price_id"),
  // Stripe Price ID for yearly plan
  stripeProductId: text("stripe_product_id"),
  // Stripe Product ID
  razorpayPlanId: text("razorpay_plan_id"),
  // Razorpay Plan ID (monthly)
  razorpayYearlyPlanId: text("razorpay_yearly_plan_id"),
  // Razorpay Plan ID (yearly)
  // PayPal pricing and plan IDs
  paypalMonthlyPrice: decimal("paypal_monthly_price", { precision: 10, scale: 2 }),
  // PayPal price (supports multiple currencies)
  paypalYearlyPrice: decimal("paypal_yearly_price", { precision: 10, scale: 2 }),
  paypalProductId: text("paypal_product_id"),
  // PayPal Product ID
  paypalMonthlyPlanId: text("paypal_monthly_plan_id"),
  // PayPal Plan ID for monthly
  paypalYearlyPlanId: text("paypal_yearly_plan_id"),
  // PayPal Plan ID for yearly
  // Paystack pricing and plan codes (Africa: NGN, GHS, ZAR, KES)
  paystackMonthlyPrice: decimal("paystack_monthly_price", { precision: 10, scale: 2 }),
  paystackYearlyPrice: decimal("paystack_yearly_price", { precision: 10, scale: 2 }),
  paystackMonthlyPlanCode: text("paystack_monthly_plan_code"),
  // Paystack Plan Code for monthly
  paystackYearlyPlanCode: text("paystack_yearly_plan_code"),
  // Paystack Plan Code for yearly
  // MercadoPago pricing and plan IDs (LATAM: BRL, MXN, ARS, CLP, COP)
  mercadopagoMonthlyPrice: decimal("mercadopago_monthly_price", { precision: 10, scale: 2 }),
  mercadopagoYearlyPrice: decimal("mercadopago_yearly_price", { precision: 10, scale: 2 }),
  mercadopagoMonthlyPlanId: text("mercadopago_monthly_plan_id"),
  // MercadoPago preapproval_plan_id
  mercadopagoYearlyPlanId: text("mercadopago_yearly_plan_id"),
  maxAgents: integer("max_agents").notNull().default(1),
  maxCampaigns: integer("max_campaigns").notNull().default(1),
  maxContactsPerCampaign: integer("max_contacts_per_campaign").notNull().default(5),
  maxWebhooks: integer("max_webhooks").notNull().default(3),
  // Max webhook subscriptions
  maxKnowledgeBases: integer("max_knowledge_bases").notNull().default(5),
  // Max knowledge base items
  maxFlows: integer("max_flows").notNull().default(3),
  // Max flow automations
  maxPhoneNumbers: integer("max_phone_numbers").notNull().default(1),
  // Max rented phone numbers
  maxWidgets: integer("max_widgets").notNull().default(1),
  // Max website widgets
  includedCredits: integer("included_credits").notNull().default(0),
  defaultLlmModel: text("default_llm_model"),
  // For free plan restrictions
  canChooseLlm: boolean("can_choose_llm").notNull().default(false),
  canPurchaseNumbers: boolean("can_purchase_numbers").notNull().default(false),
  useSystemPool: boolean("use_system_pool").notNull().default(true),
  // Free plan uses system pool
  features: jsonb("features"),
  // Additional feature flags
  // SIP Engine Plugin - Plan-level access control
  sipEnabled: boolean("sip_enabled").notNull().default(false),
  maxConcurrentSipCalls: integer("max_concurrent_sip_calls").notNull().default(1),
  sipEnginesAllowed: text("sip_engines_allowed").array().default(sql`ARRAY['elevenlabs-sip']::text[]`),
  // ['elevenlabs-sip', 'openai-sip']
  // REST API Plugin - Plan-level access control
  restApiEnabled: boolean("rest_api_enabled").notNull().default(false),
  // Team Management Plugin - Plan-level access control
  teamManagementEnabled: boolean("team_management_enabled").notNull().default(false),
  maxTeamMembers: integer("max_team_members").notNull().default(0),
  // 0 = disabled
  maxCustomRoles: integer("max_custom_roles").notNull().default(0),
  // 0 = disabled
  isActive: boolean("is_active").notNull().default(true),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const globalSettings = pgTable("global_settings", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  key: text("key").notNull().unique(),
  value: jsonb("value").notNull(),
  description: text("description"),
  updatedBy: varchar("updated_by").references(() => users.id),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const llmModels = pgTable("llm_models", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  modelId: text("model_id").notNull().unique(),
  // e.g., 'gpt-4o-mini', 'claude-3-5-sonnet'
  name: text("name").notNull(),
  // Display name e.g., 'GPT-4o Mini (OpenAI)'
  provider: text("provider").notNull(),
  // 'openai', 'anthropic', 'google', 'elevenlabs'
  tier: text("tier").notNull(),
  // 'free' or 'pro'
  isActive: boolean("is_active").notNull().default(true),
  sortOrder: integer("sort_order").notNull().default(0),
  // For custom ordering in UI
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const supportedLanguages = pgTable("supported_languages", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  code: text("code").notNull().unique(),
  // ISO 639-1 code e.g., 'en', 'es', 'fr'
  label: text("label").notNull(),
  // Display name e.g., 'English', 'Spanish'
  providers: text("providers").notNull(),
  // 'elevenlabs', 'openai', or 'both'
  sortOrder: integer("sort_order").notNull().default(0),
  // For custom ordering in UI
  isActive: boolean("is_active").notNull().default(true),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const creditPackages = pgTable("credit_packages", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  name: text("name").notNull(),
  description: text("description"),
  credits: integer("credits").notNull(),
  price: decimal("price", { precision: 10, scale: 2 }).notNull(),
  // USD price
  razorpayPrice: decimal("razorpay_price", { precision: 10, scale: 2 }),
  // INR price
  stripeProductId: text("stripe_product_id"),
  stripePriceId: text("stripe_price_id"),
  razorpayItemId: text("razorpay_item_id"),
  // Razorpay Item ID for credit package
  // PayPal credit package pricing
  paypalPrice: decimal("paypal_price", { precision: 10, scale: 2 }),
  // PayPal price
  // Paystack credit package pricing (Africa)
  paystackPrice: decimal("paystack_price", { precision: 10, scale: 2 }),
  // Paystack price
  // MercadoPago credit package pricing (LATAM)
  mercadopagoPrice: decimal("mercadopago_price", { precision: 10, scale: 2 }),
  // MercadoPago price
  isActive: boolean("is_active").notNull().default(true),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const userSubscriptions = pgTable("user_subscriptions", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  planId: varchar("plan_id").notNull().references(() => plans.id, { onDelete: "restrict" }),
  status: text("status").notNull().default("active"),
  // 'active', 'cancelled', 'expired'
  currentPeriodStart: timestamp("current_period_start").notNull().defaultNow(),
  currentPeriodEnd: timestamp("current_period_end").notNull(),
  stripeSubscriptionId: text("stripe_subscription_id").unique(),
  // Unique constraint for idempotency
  razorpaySubscriptionId: text("razorpay_subscription_id").unique(),
  // Razorpay Subscription ID
  // PayPal subscription tracking
  paypalSubscriptionId: text("paypal_subscription_id").unique(),
  // PayPal Subscription ID
  // Paystack subscription tracking (Africa)
  paystackSubscriptionCode: text("paystack_subscription_code").unique(),
  // Paystack Subscription Code
  paystackCustomerCode: text("paystack_customer_code"),
  // Paystack Customer Code
  paystackEmailToken: text("paystack_email_token"),
  // Token for customer management
  // MercadoPago subscription tracking (LATAM)
  mercadopagoSubscriptionId: text("mercadopago_subscription_id").unique(),
  // MercadoPago preapproval ID
  cancelAtPeriodEnd: boolean("cancel_at_period_end").notNull().default(false),
  billingPeriod: text("billing_period").notNull().default("monthly"),
  // 'monthly' or 'yearly'
  // Admin-set per-user limit overrides (null = use plan defaults)
  overrideMaxAgents: integer("override_max_agents"),
  // Override plan's maxAgents
  overrideMaxCampaigns: integer("override_max_campaigns"),
  // Override plan's maxCampaigns
  overrideMaxContactsPerCampaign: integer("override_max_contacts_per_campaign"),
  // Override plan's maxContactsPerCampaign
  overrideMaxWebhooks: integer("override_max_webhooks"),
  // Override plan's maxWebhooks
  overrideMaxKnowledgeBases: integer("override_max_knowledge_bases"),
  // Override plan's maxKnowledgeBases
  overrideMaxFlows: integer("override_max_flows"),
  // Override plan's maxFlows
  overrideMaxPhoneNumbers: integer("override_max_phone_numbers"),
  // Override plan's maxPhoneNumbers
  overrideMaxWidgets: integer("override_max_widgets"),
  // Override plan's maxWidgets
  overrideIncludedCredits: integer("override_included_credits"),
  // Override plan's includedCredits
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const phoneNumberRentals = pgTable("phone_number_rentals", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  phoneNumberId: varchar("phone_number_id").notNull().references(() => phoneNumbers.id, { onDelete: "cascade" }),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  creditsCharged: integer("credits_charged").notNull(),
  billingDate: timestamp("billing_date").notNull().defaultNow(),
  status: text("status").notNull().default("success"),
  // 'success', 'failed', 'insufficient_credits'
  transactionId: varchar("transaction_id").references(() => creditTransactions.id),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const usageRecords = pgTable("usage_records", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  subscriptionId: varchar("subscription_id").references(() => userSubscriptions.id, { onDelete: "cascade" }),
  callId: varchar("call_id").references(() => calls.id, { onDelete: "set null" }),
  type: text("type").notNull(),
  minutesUsed: integer("minutes_used").notNull().default(0),
  cost: decimal("cost", { precision: 10, scale: 2 }).notNull().default("0.00"),
  billingStatus: text("billing_status").notNull().default("pending"),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const legacyWebhooks = pgTable("webhooks", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  campaignId: varchar("campaign_id").notNull().references(() => campaigns.id, { onDelete: "cascade" }),
  url: text("url").notNull(),
  secret: text("secret").notNull(),
  isActive: boolean("is_active").notNull().default(true),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const legacyWebhookDeliveries = pgTable("webhook_deliveries", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  webhookId: varchar("webhook_id").notNull().references(() => legacyWebhooks.id, { onDelete: "cascade" }),
  callId: varchar("call_id").references(() => calls.id, { onDelete: "set null" }),
  status: text("status").notNull(),
  responseCode: integer("response_code"),
  responseBody: text("response_body"),
  payload: jsonb("payload").notNull(),
  errorMessage: text("error_message"),
  attemptCount: integer("attempt_count").notNull().default(1),
  lastAttemptAt: timestamp("last_attempt_at").notNull().defaultNow(),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const notifications = pgTable("notifications", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").references(() => users.id, { onDelete: "cascade" }),
  // Nullable for broadcast notifications
  type: text("type").notNull(),
  // low_credits, membership_upgraded, membership_expiry, campaign_completed, campaign_failed, etc.
  title: text("title").notNull(),
  message: text("message").notNull(),
  link: text("link"),
  // Optional link to navigate when clicked
  icon: text("icon"),
  // Custom icon name (lucide icon name)
  displayType: text("display_type").notNull().default("bell"),
  // 'bell', 'banner', or 'both'
  priority: integer("priority").notNull().default(0),
  // For ordering banner notifications (higher = more important)
  dismissible: boolean("dismissible").notNull().default(true),
  // Whether the notification can be dismissed
  expiresAt: timestamp("expires_at"),
  // When the notification should expire (null = never)
  isRead: boolean("is_read").notNull().default(false),
  isDismissed: boolean("is_dismissed").notNull().default(false),
  // For banner dismissals
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const emailTemplates = pgTable("email_templates", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  templateType: text("template_type").notNull().unique(),
  // 'otp', 'welcome', 'low_credits', 'campaign_complete', 'membership_upgrade', etc.
  name: text("name").notNull(),
  // Display name for admin
  subject: text("subject").notNull(),
  // Email subject line with variable support
  htmlBody: text("html_body").notNull(),
  // HTML email body with variable support
  textBody: text("text_body").notNull(),
  // Plain text fallback with variable support
  variables: text("variables").array(),
  // Available variables: ['userName', 'companyName', 'code', etc.]
  isActive: boolean("is_active").notNull().default(true),
  updatedAt: timestamp("updated_at").notNull().defaultNow(),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const promptTemplates = pgTable("prompt_templates", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").references(() => users.id, { onDelete: "cascade" }),
  // null = system template
  name: text("name").notNull(),
  description: text("description"),
  category: text("category").notNull().default("general"),
  // 'sales', 'support', 'appointment', 'survey', 'general'
  systemPrompt: text("system_prompt").notNull(),
  firstMessage: text("first_message"),
  variables: text("variables").array(),
  // Available variables: ['company', 'product', 'customerName', etc.]
  suggestedVoiceTone: text("suggested_voice_tone"),
  // Recommended voice settings
  suggestedPersonality: text("suggested_personality"),
  isSystemTemplate: boolean("is_system_template").notNull().default(false),
  // System-provided templates
  isPublic: boolean("is_public").notNull().default(false),
  // Can be used by other users
  usageCount: integer("usage_count").notNull().default(0),
  // Track popularity
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const agentVersions = pgTable("agent_versions", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  agentId: varchar("agent_id").notNull().references(() => agents.id, { onDelete: "cascade" }),
  versionNumber: integer("version_number").notNull(),
  snapshot: jsonb("snapshot").notNull().$type(),
  changesSummary: text("changes_summary"),
  // Human-readable summary of what changed
  changedFields: text("changed_fields").array(),
  // Array of field names that changed
  editedBy: varchar("edited_by").references(() => users.id, { onDelete: "set null" }),
  note: text("note"),
  // Optional note about why changes were made
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const auditLogs = pgTable("audit_logs", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  action: text("action").notNull(),
  // e.g., 'user.login', 'admin.user_update', 'payment.subscription_created'
  userId: varchar("user_id").references(() => users.id, { onDelete: "set null" }),
  // User who performed the action
  targetUserId: varchar("target_user_id").references(() => users.id, { onDelete: "set null" }),
  // User affected by the action
  resourceType: text("resource_type"),
  // e.g., 'agent', 'campaign', 'payment'
  resourceId: varchar("resource_id"),
  // ID of the affected resource
  ipAddress: text("ip_address"),
  userAgent: text("user_agent"),
  metadata: jsonb("metadata").$type(),
  // Additional context
  severity: text("severity").notNull().default("info"),
  // 'info', 'warning', 'error', 'critical'
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const platformLanguages = pgTable("platform_languages", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  code: text("code").notNull().unique(),
  // ISO 639-1 code e.g., 'en', 'es', 'ar'
  name: text("name").notNull(),
  // Display name e.g., 'English', 'Spanish'
  nativeName: text("native_name").notNull(),
  // Native name e.g., 'English', 'Español'
  flag: text("flag"),
  // Flag emoji e.g., '🇺🇸', '🇪🇸'
  direction: text("direction").notNull().default("ltr"),
  // 'ltr' or 'rtl'
  isEnabled: boolean("is_enabled").notNull().default(true),
  isDefault: boolean("is_default").notNull().default(false),
  // Only one can be default
  sortOrder: integer("sort_order").notNull().default(0),
  translations: jsonb("translations").notNull().$type(),
  // Full translation keys
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertUserSchema = createInsertSchema(users).pick({
  email: true,
  password: true,
  name: true,
  role: true
});
const insertElevenLabsCredentialSchema = createInsertSchema(elevenLabsCredentials).omit({
  id: true,
  createdAt: true,
  updatedAt: true,
  currentLoad: true,
  totalAssignedAgents: true
});
const insertSyncedVoiceSchema = createInsertSchema(syncedVoices).omit({
  id: true,
  syncedAt: true
});
const insertAgentSchema = createInsertSchema(agents).omit({
  id: true,
  createdAt: true
});
const insertKnowledgeBaseSchema = createInsertSchema(knowledgeBase).omit({
  id: true,
  createdAt: true
});
const insertIncomingAgentSchema = createInsertSchema(incomingAgents).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const insertPromptTemplateSchema = createInsertSchema(promptTemplates).omit({
  id: true,
  createdAt: true,
  updatedAt: true,
  usageCount: true
});
const insertAgentVersionSchema = createInsertSchema(agentVersions).omit({
  id: true,
  createdAt: true
});
const insertIncomingConnectionSchema = createInsertSchema(incomingConnections).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const insertCampaignSchema = createInsertSchema(campaigns).omit({
  id: true,
  createdAt: true,
  completedCalls: true,
  successfulCalls: true,
  failedCalls: true
});
const insertContactSchema = createInsertSchema(contacts).omit({
  id: true,
  createdAt: true
});
const insertCallSchema = createInsertSchema(calls).omit({
  id: true,
  createdAt: true
});
const insertCreditTransactionSchema = createInsertSchema(creditTransactions).omit({
  id: true,
  createdAt: true
});
const insertToolSchema = createInsertSchema(tools).omit({
  id: true,
  createdAt: true
});
const insertVoiceSchema = createInsertSchema(voices).omit({
  id: true,
  createdAt: true
});
const insertPlanSchema = createInsertSchema(plans).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const insertGlobalSettingsSchema = createInsertSchema(globalSettings).omit({
  id: true,
  updatedAt: true
});
const insertLlmModelSchema = createInsertSchema(llmModels).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const insertSupportedLanguageSchema = createInsertSchema(supportedLanguages).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const insertPlatformLanguageSchema = createInsertSchema(platformLanguages).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const insertCreditPackageSchema = createInsertSchema(creditPackages).omit({
  id: true,
  createdAt: true,
  updatedAt: true
}).extend({
  // Coerce number inputs to strings for decimal fields (frontend sends numbers)
  price: z.union([z.string(), z.number()]).transform((v) => String(v)),
  razorpayPrice: z.union([z.string(), z.number()]).transform((v) => v != null ? String(v) : null).nullable().optional(),
  paypalPrice: z.union([z.string(), z.number()]).transform((v) => v != null ? String(v) : null).nullable().optional(),
  paystackPrice: z.union([z.string(), z.number()]).transform((v) => v != null ? String(v) : null).nullable().optional(),
  mercadopagoPrice: z.union([z.string(), z.number()]).transform((v) => v != null ? String(v) : null).nullable().optional()
});
const insertUserSubscriptionSchema = createInsertSchema(userSubscriptions).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const insertPhoneNumberSchema = createInsertSchema(phoneNumbers).omit({
  id: true,
  createdAt: true
});
const insertUsageRecordSchema = createInsertSchema(usageRecords).omit({
  id: true,
  createdAt: true
});
const insertLegacyWebhookSchema = createInsertSchema(legacyWebhooks).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const insertLegacyWebhookDeliverySchema = createInsertSchema(legacyWebhookDeliveries).omit({
  id: true,
  createdAt: true
});
const insertPhoneNumberRentalSchema = createInsertSchema(phoneNumberRentals).omit({
  id: true,
  createdAt: true
});
const insertNotificationSchema = createInsertSchema(notifications).omit({
  id: true,
  createdAt: true,
  isRead: true,
  isDismissed: true
});
const insertEmailTemplateSchema = createInsertSchema(emailTemplates).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const twilioCountries = pgTable("twilio_countries", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  code: varchar("code", { length: 2 }).notNull().unique(),
  // ISO 3166-1 alpha-2 code (e.g., "US", "GB")
  name: text("name").notNull(),
  dialCode: text("dial_code").notNull(),
  // International dialing code (e.g., "+1", "+44")
  isActive: boolean("is_active").notNull().default(true),
  sortOrder: integer("sort_order").notNull().default(100)
  // For display ordering (popular countries first)
});
const insertTwilioCountrySchema = createInsertSchema(twilioCountries).omit({
  id: true
});
const userKnowledgeStorageLimits = pgTable("user_knowledge_storage_limits", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }).unique(),
  maxStorageBytes: integer("max_storage_bytes").notNull().default(20971520),
  // 20MB default per user
  usedStorageBytes: integer("used_storage_bytes").notNull().default(0),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const knowledgeChunks = pgTable("knowledge_chunks", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  knowledgeBaseId: varchar("knowledge_base_id").notNull().references(() => knowledgeBase.id, { onDelete: "cascade" }),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  chunkIndex: integer("chunk_index").notNull(),
  // Order within the document
  chunkText: text("chunk_text").notNull(),
  // The actual text content
  embedding: jsonb("embedding"),
  // Vector embedding as JSON array of floats
  tokenCount: integer("token_count").notNull().default(0),
  metadata: jsonb("metadata"),
  // Page number, section, source info
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const knowledgeProcessingQueue = pgTable("knowledge_processing_queue", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  knowledgeBaseId: varchar("knowledge_base_id").notNull().references(() => knowledgeBase.id, { onDelete: "cascade" }),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  status: text("status").notNull().default("pending"),
  // pending, processing, completed, failed
  errorMessage: text("error_message"),
  totalChunks: integer("total_chunks").default(0),
  processedChunks: integer("processed_chunks").default(0),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertUserKnowledgeStorageLimitSchema = createInsertSchema(userKnowledgeStorageLimits).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const insertKnowledgeChunkSchema = createInsertSchema(knowledgeChunks).omit({
  id: true,
  createdAt: true
});
const insertKnowledgeProcessingQueueSchema = createInsertSchema(knowledgeProcessingQueue).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const flows = pgTable("flows", {
  id: varchar("id").primaryKey(),
  userId: varchar("user_id").notNull(),
  name: varchar("name", { length: 255 }).notNull(),
  description: text("description"),
  nodes: jsonb("nodes").notNull().$type(),
  edges: jsonb("edges").notNull().$type(),
  agentId: varchar("agent_id"),
  voiceSettings: jsonb("voice_settings").$type(),
  executionConfig: jsonb("execution_config").$type(),
  isActive: boolean("is_active").default(true).notNull(),
  isTemplate: boolean("is_template").default(false).notNull(),
  compiledSystemPrompt: text("compiled_system_prompt"),
  compiledFirstMessage: text("compiled_first_message"),
  compiledStates: jsonb("compiled_states").$type(),
  compiledTools: jsonb("compiled_tools").$type(),
  createdAt: timestamp("created_at").defaultNow().notNull(),
  updatedAt: timestamp("updated_at").defaultNow().notNull()
});
const insertFlowSchema = createInsertSchema(flows).omit({
  id: true,
  createdAt: true,
  updatedAt: true,
  compiledSystemPrompt: true,
  compiledFirstMessage: true,
  compiledStates: true,
  compiledTools: true
});
const createFlowSchema = insertFlowSchema.omit({ userId: true });
const flowExecutions = pgTable("flow_executions", {
  id: varchar("id").primaryKey(),
  callId: varchar("call_id").notNull(),
  flowId: varchar("flow_id").notNull().references(() => flows.id),
  currentNodeId: varchar("current_node_id"),
  status: varchar("status", { length: 50 }).notNull(),
  variables: jsonb("variables").default({}).$type(),
  pathTaken: jsonb("path_taken").default([]).$type(),
  metadata: jsonb("metadata").$type(),
  error: text("error"),
  startedAt: timestamp("started_at").defaultNow().notNull(),
  completedAt: timestamp("completed_at")
});
const insertFlowExecutionSchema = createInsertSchema(flowExecutions).omit({
  id: true,
  startedAt: true
});
const webhookSubscriptions = pgTable("webhook_subscriptions", {
  id: varchar("id").primaryKey(),
  userId: varchar("user_id").notNull(),
  name: varchar("name", { length: 255 }).notNull(),
  description: text("description"),
  url: text("url").notNull(),
  method: varchar("method", { length: 10 }).default("POST").notNull(),
  headers: jsonb("headers").$type(),
  secret: varchar("secret", { length: 64 }).notNull(),
  authType: varchar("auth_type", { length: 50 }),
  authCredentials: jsonb("auth_credentials").$type(),
  events: jsonb("events").notNull().$type(),
  campaignIds: jsonb("campaign_ids").$type(),
  isActive: boolean("is_active").default(true).notNull(),
  createdAt: timestamp("created_at").defaultNow().notNull(),
  updatedAt: timestamp("updated_at").defaultNow().notNull()
});
const webhooks = webhookSubscriptions;
const insertWebhookSchema = createInsertSchema(webhooks).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const createWebhookSchema = insertWebhookSchema.omit({ userId: true });
const webhookDeliveryLogs = pgTable("webhook_logs", {
  id: serial("id").primaryKey(),
  webhookId: varchar("webhook_id").references(() => webhookSubscriptions.id, { onDelete: "cascade" }),
  event: varchar("event", { length: 100 }).notNull(),
  payload: jsonb("payload").notNull(),
  success: boolean("success").notNull(),
  httpStatus: integer("status_code"),
  responseBody: text("response_body"),
  responseTime: integer("response_time"),
  error: text("error"),
  attemptNumber: integer("attempt").default(1).notNull(),
  maxAttempts: integer("max_attempts").default(3),
  nextRetryAt: timestamp("next_retry_at"),
  createdAt: timestamp("created_at").defaultNow().notNull()
});
const webhookLogs = webhookDeliveryLogs;
const insertWebhookLogSchema = createInsertSchema(webhookLogs).omit({
  id: true,
  createdAt: true
});
const appointments = pgTable("appointments", {
  id: varchar("id").primaryKey(),
  userId: varchar("user_id").notNull(),
  callId: varchar("call_id"),
  flowId: varchar("flow_id").references(() => flows.id),
  contactName: varchar("contact_name", { length: 255 }).notNull(),
  contactPhone: varchar("contact_phone", { length: 50 }).notNull(),
  contactEmail: varchar("contact_email", { length: 255 }),
  appointmentDate: date("appointment_date").notNull(),
  appointmentTime: time("appointment_time").notNull(),
  duration: integer("duration").notNull(),
  serviceName: varchar("service_name", { length: 255 }),
  notes: text("notes"),
  status: varchar("status", { length: 50 }).default("scheduled").notNull(),
  metadata: jsonb("metadata").$type(),
  createdAt: timestamp("created_at").defaultNow().notNull(),
  updatedAt: timestamp("updated_at").defaultNow().notNull()
});
const insertAppointmentSchema = createInsertSchema(appointments).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const createAppointmentSchema = insertAppointmentSchema.omit({ userId: true });
const appointmentSettings = pgTable("appointment_settings", {
  id: varchar("id").primaryKey(),
  userId: varchar("user_id").notNull().unique(),
  allowOverlapping: boolean("allow_overlapping").default(false).notNull(),
  bufferMinutes: integer("buffer_minutes").default(0).notNull(),
  workingHours: jsonb("working_hours").notNull().$type(),
  createdAt: timestamp("created_at").defaultNow().notNull(),
  updatedAt: timestamp("updated_at").defaultNow().notNull()
});
const insertAppointmentSettingsSchema = createInsertSchema(appointmentSettings).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const createAppointmentSettingsSchema = insertAppointmentSettingsSchema.omit({ userId: true });
const forms = pgTable("forms", {
  id: varchar("id").primaryKey(),
  userId: varchar("user_id").notNull(),
  name: varchar("name", { length: 255 }).notNull(),
  description: text("description"),
  isActive: boolean("is_active").default(true).notNull(),
  createdAt: timestamp("created_at").defaultNow().notNull(),
  updatedAt: timestamp("updated_at").defaultNow().notNull()
});
const insertFormSchema = createInsertSchema(forms).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const createFormSchema = insertFormSchema.omit({ userId: true });
const formFields = pgTable("form_fields", {
  id: varchar("id").primaryKey(),
  formId: varchar("form_id").notNull().references(() => forms.id, { onDelete: "cascade" }),
  question: text("question").notNull(),
  fieldType: varchar("field_type", { length: 50 }).notNull(),
  options: jsonb("options").$type(),
  isRequired: boolean("is_required").default(true).notNull(),
  order: integer("order").notNull(),
  createdAt: timestamp("created_at").defaultNow().notNull()
});
const insertFormFieldSchema = createInsertSchema(formFields).omit({
  id: true,
  createdAt: true
});
const formSubmissions = pgTable("form_submissions", {
  id: varchar("id").primaryKey(),
  formId: varchar("form_id").notNull().references(() => forms.id),
  callId: varchar("call_id"),
  flowExecutionId: varchar("flow_execution_id").references(() => flowExecutions.id),
  contactName: varchar("contact_name", { length: 255 }),
  contactPhone: varchar("contact_phone", { length: 50 }),
  responses: jsonb("responses").notNull().$type(),
  submittedAt: timestamp("submitted_at").defaultNow().notNull()
});
const insertFormSubmissionSchema = createInsertSchema(formSubmissions).omit({
  id: true,
  submittedAt: true
});
const seoSettings = pgTable("seo_settings", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  // Meta Tags - Default values for pages without specific SEO
  defaultTitle: text("default_title").default("AI Calling Platform"),
  defaultDescription: text("default_description").default("Enterprise AI-powered bulk calling platform with voice agents, Twilio integration, and intelligent lead classification."),
  defaultKeywords: text("default_keywords").array().default(sql`ARRAY[]::text[]`),
  defaultOgImage: text("default_og_image").default("/og-image.png"),
  // Sitemap Configuration
  sitemapEnabled: boolean("sitemap_enabled").default(true),
  sitemapUrls: jsonb("sitemap_urls").$type().default([]),
  sitemapAutoGenerate: boolean("sitemap_auto_generate").default(true),
  // Robots.txt Configuration
  robotsEnabled: boolean("robots_enabled").default(true),
  robotsRules: jsonb("robots_rules").$type().default([
    {
      userAgent: "*",
      allow: ["/", "/pricing", "/features", "/blog", "/contact"],
      disallow: ["/app/", "/admin/", "/api/"]
    }
  ]),
  robotsCrawlDelay: integer("robots_crawl_delay").default(0),
  // Structured Data / Schema.org
  structuredDataEnabled: boolean("structured_data_enabled").default(true),
  structuredData: jsonb("structured_data").$type().default({
    organizationName: "",
    organizationUrl: "",
    organizationLogo: "/logo.png",
    organizationDescription: "AI-powered voice agents for automated calling",
    socialProfiles: [],
    contactEmail: "",
    contactPhone: ""
  }),
  // FAQ Structured Data for rich snippets
  structuredDataFaq: jsonb("structured_data_faq").$type().default([]),
  structuredDataFaqEnabled: boolean("structured_data_faq_enabled").default(false),
  // Product Structured Data for rich snippets
  structuredDataProduct: jsonb("structured_data_product").$type().default(null),
  structuredDataProductEnabled: boolean("structured_data_product_enabled").default(false),
  // Social Media Meta Tags
  twitterHandle: text("twitter_handle"),
  facebookAppId: text("facebook_app_id"),
  // Advanced Settings
  canonicalBaseUrl: text("canonical_base_url"),
  googleVerification: text("google_verification"),
  bingVerification: text("bing_verification"),
  // Audit
  updatedBy: varchar("updated_by").references(() => users.id),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertSeoSettingsSchema = createInsertSchema(seoSettings).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const analyticsScripts = pgTable("analytics_scripts", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  // Script Identity
  name: text("name").notNull(),
  // Display name (e.g., "Google Tag Manager", "Facebook Pixel")
  type: text("type").notNull().default("custom"),
  // 'gtm', 'ga4', 'facebook_pixel', 'linkedin', 'twitter', 'tiktok', 'hotjar', 'clarity', 'custom'
  // Script Content
  code: text("code").notNull(),
  // Legacy single code field (for backward compatibility)
  headCode: text("head_code"),
  // Code to inject in <head> section
  bodyCode: text("body_code"),
  // Code to inject after <body> tag (e.g., GTM noscript)
  // Placement Configuration - Array supports multiple placements (e.g., both head and body for some scripts like GTM)
  placement: text("placement").array().notNull().default(sql`ARRAY['head']::text[]`),
  // Array of 'head' and/or 'body' - where to inject the script
  loadPriority: integer("load_priority").notNull().default(0),
  // Higher priority = loads first (within placement group)
  // Script Attributes (for <script> tag configuration)
  async: boolean("async").default(false),
  // Add async attribute
  defer: boolean("defer").default(false),
  // Add defer attribute
  // Status
  enabled: boolean("enabled").notNull().default(true),
  // Page Scope - Control where scripts are injected
  hideOnInternalPages: boolean("hide_on_internal_pages").notNull().default(false),
  // Hide on admin/user dashboard pages
  // Notes for admin reference
  description: text("description"),
  // Audit
  updatedBy: varchar("updated_by").references(() => users.id),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertAnalyticsScriptSchema = createInsertSchema(analyticsScripts).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const paymentTransactions = pgTable("payment_transactions", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  // Transaction Type
  type: text("type").notNull(),
  // 'subscription' or 'credits'
  // Gateway Information
  gateway: text("gateway").notNull(),
  // 'stripe', 'razorpay', 'paypal', 'paystack', 'mercadopago'
  gatewayTransactionId: text("gateway_transaction_id"),
  // Payment intent ID, order ID, etc.
  gatewaySubscriptionId: text("gateway_subscription_id"),
  // For subscription payments
  // Amount & Currency
  amount: decimal("amount", { precision: 10, scale: 2 }).notNull(),
  currency: text("currency").notNull().default("USD"),
  // Related Records
  planId: varchar("plan_id").references(() => plans.id, { onDelete: "set null" }),
  creditPackageId: varchar("credit_package_id").references(() => creditPackages.id, { onDelete: "set null" }),
  subscriptionId: varchar("subscription_id").references(() => userSubscriptions.id, { onDelete: "set null" }),
  // Transaction Details
  description: text("description").notNull(),
  billingPeriod: text("billing_period"),
  // 'monthly', 'yearly' for subscriptions
  creditsAwarded: integer("credits_awarded"),
  // For credit purchases
  // Status
  status: text("status").notNull().default("pending"),
  // 'pending', 'completed', 'failed', 'refunded', 'partially_refunded'
  // Invoice Reference
  invoiceId: varchar("invoice_id"),
  // Will be linked after invoice generation
  // Metadata
  metadata: jsonb("metadata"),
  // Additional gateway-specific data
  // Timestamps
  completedAt: timestamp("completed_at"),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertPaymentTransactionSchema = createInsertSchema(paymentTransactions).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const refunds = pgTable("refunds", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  transactionId: varchar("transaction_id").notNull().references(() => paymentTransactions.id, { onDelete: "cascade" }),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  // Refund Details
  amount: decimal("amount", { precision: 10, scale: 2 }).notNull(),
  currency: text("currency").notNull().default("USD"),
  // Gateway Information
  gateway: text("gateway").notNull(),
  // Same as original transaction
  gatewayRefundId: text("gateway_refund_id"),
  // Refund ID from gateway
  // Refund Type
  reason: text("reason").notNull(),
  // 'admin_request', 'chargeback', 'customer_request', 'duplicate', 'fraudulent'
  initiatedBy: text("initiated_by").notNull(),
  // 'admin', 'customer', 'gateway' (for chargebacks)
  adminId: varchar("admin_id").references(() => users.id, { onDelete: "set null" }),
  // Admin who processed refund
  // Status
  status: text("status").notNull().default("pending"),
  // 'pending', 'processing', 'completed', 'failed'
  // Credits Reversal
  creditsReversed: integer("credits_reversed"),
  // Credits taken back
  // User Suspension (for chargebacks)
  userSuspended: boolean("user_suspended").notNull().default(false),
  // Notes
  adminNote: text("admin_note"),
  // Internal note from admin
  customerNote: text("customer_note"),
  // Note visible to customer
  // Metadata
  metadata: jsonb("metadata"),
  // Gateway-specific refund data
  // Refund Note PDF
  refundNoteNumber: text("refund_note_number"),
  // e.g., RN-2024-0001
  pdfUrl: text("pdf_url"),
  // URL to stored refund note PDF
  pdfGeneratedAt: timestamp("pdf_generated_at"),
  // Timestamps
  processedAt: timestamp("processed_at"),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertRefundSchema = createInsertSchema(refunds).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const invoices = pgTable("invoices", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  transactionId: varchar("transaction_id").notNull().references(() => paymentTransactions.id, { onDelete: "cascade" }),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  // Invoice Number (human-readable)
  invoiceNumber: text("invoice_number").notNull().unique(),
  // e.g., INV-2024-00001
  // Customer Details (snapshot at time of invoice)
  customerName: text("customer_name").notNull(),
  customerEmail: text("customer_email").notNull(),
  customerAddress: text("customer_address"),
  // Invoice Details
  description: text("description").notNull(),
  lineItems: jsonb("line_items").notNull().$type(),
  // Amounts
  subtotal: decimal("subtotal", { precision: 10, scale: 2 }).notNull(),
  tax: decimal("tax", { precision: 10, scale: 2 }).default("0.00"),
  total: decimal("total", { precision: 10, scale: 2 }).notNull(),
  currency: text("currency").notNull().default("USD"),
  // Gateway & Payment Info
  gateway: text("gateway").notNull(),
  paymentMethod: text("payment_method"),
  // 'card', 'bank_transfer', etc.
  // PDF Storage
  pdfUrl: text("pdf_url"),
  // URL to stored PDF
  pdfGeneratedAt: timestamp("pdf_generated_at"),
  // Status
  status: text("status").notNull().default("draft"),
  // 'draft', 'sent', 'paid', 'void'
  // Email Delivery
  emailSentAt: timestamp("email_sent_at"),
  emailSentTo: text("email_sent_to"),
  // Timestamps
  issuedAt: timestamp("issued_at").notNull().defaultNow(),
  dueAt: timestamp("due_at"),
  paidAt: timestamp("paid_at"),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertInvoiceSchema = createInsertSchema(invoices).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const paymentWebhookQueue = pgTable("payment_webhook_queue", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  // Webhook Source
  gateway: text("gateway").notNull(),
  // 'stripe', 'razorpay', 'paypal', 'paystack', 'mercadopago'
  eventType: text("event_type").notNull(),
  // e.g., 'payment_intent.succeeded', 'subscription.created'
  eventId: text("event_id").notNull(),
  // Gateway's event ID for idempotency
  // Payload
  payload: jsonb("payload").notNull(),
  // Full webhook payload
  // Processing Status
  status: text("status").notNull().default("pending"),
  // 'pending', 'processing', 'completed', 'failed', 'expired'
  // Retry Information
  attemptCount: integer("attempt_count").notNull().default(0),
  maxAttempts: integer("max_attempts").notNull().default(5),
  lastAttemptAt: timestamp("last_attempt_at"),
  nextRetryAt: timestamp("next_retry_at"),
  // Error Tracking
  lastError: text("last_error"),
  errorHistory: jsonb("error_history").$type(),
  // Related Records (if known)
  userId: varchar("user_id").references(() => users.id, { onDelete: "set null" }),
  transactionId: varchar("transaction_id").references(() => paymentTransactions.id, { onDelete: "set null" }),
  // Timestamps
  receivedAt: timestamp("received_at").notNull().defaultNow(),
  processedAt: timestamp("processed_at"),
  expiresAt: timestamp("expires_at").notNull(),
  // 24 hours from receivedAt
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const insertPaymentWebhookQueueSchema = createInsertSchema(paymentWebhookQueue).omit({
  id: true,
  createdAt: true
});
const emailNotificationSettings = pgTable("email_notification_settings", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  // Email Type
  eventType: text("event_type").notNull().unique(),
  // 'welcome', 'purchase_confirmation', 'low_credits', 'campaign_completed', etc.
  displayName: text("display_name").notNull(),
  // Human-readable name
  description: text("description"),
  // Description of when this email is sent
  // Settings
  isEnabled: boolean("is_enabled").notNull().default(true),
  // Template Reference (optional - for custom templates)
  templateId: varchar("template_id").references(() => emailTemplates.id, { onDelete: "set null" }),
  // Thresholds (for certain event types)
  thresholdValue: integer("threshold_value"),
  // e.g., credit count for low_credits alert
  // Metadata
  category: text("category").notNull().default("general"),
  // 'authentication', 'billing', 'campaigns', 'account', 'general'
  // Audit
  updatedBy: varchar("updated_by").references(() => users.id, { onDelete: "set null" }),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertEmailNotificationSettingsSchema = createInsertSchema(emailNotificationSettings).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const bannedWords = pgTable("banned_words", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  word: text("word").notNull(),
  // The banned word or phrase
  category: text("category").notNull().default("general"),
  // 'profanity', 'harassment', 'hate_speech', 'threats', 'general'
  severity: text("severity").notNull().default("medium"),
  // 'low', 'medium', 'high', 'critical'
  isActive: boolean("is_active").notNull().default(true),
  autoBlock: boolean("auto_block").notNull().default(false),
  // Auto-block user when detected
  createdBy: varchar("created_by").references(() => users.id, { onDelete: "set null" }),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertBannedWordSchema = createInsertSchema(bannedWords).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const contentViolations = pgTable("content_violations", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  callId: varchar("call_id").notNull().references(() => calls.id, { onDelete: "cascade" }),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  bannedWordId: varchar("banned_word_id").references(() => bannedWords.id, { onDelete: "set null" }),
  detectedWord: text("detected_word").notNull(),
  // The actual word detected
  context: text("context"),
  // Surrounding text for context
  severity: text("severity").notNull().default("medium"),
  // 'low', 'medium', 'high', 'critical'
  status: text("status").notNull().default("pending"),
  // 'pending', 'reviewed', 'dismissed', 'actioned'
  reviewedBy: varchar("reviewed_by").references(() => users.id, { onDelete: "set null" }),
  reviewedAt: timestamp("reviewed_at"),
  actionTaken: text("action_taken"),
  // 'warning', 'blocked', 'dismissed', etc.
  notes: text("notes"),
  // Admin notes
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const insertContentViolationSchema = createInsertSchema(contentViolations).omit({
  id: true,
  createdAt: true
});
const openaiCredentials = pgTable("openai_credentials", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  name: text("name").notNull(),
  apiKey: text("api_key").notNull(),
  modelTier: text("model_tier").notNull().default("free"),
  // 'free' (gpt-4o-mini-realtime) or 'pro' (gpt-4o-realtime)
  isActive: boolean("is_active").notNull().default(true),
  maxConcurrency: integer("max_concurrency").notNull().default(50),
  currentLoad: integer("current_load").notNull().default(0),
  totalAssignedAgents: integer("total_assigned_agents").notNull().default(0),
  totalAssignedUsers: integer("total_assigned_users").notNull().default(0),
  maxAgentsThreshold: integer("max_agents_threshold").notNull().default(100),
  lastHealthCheck: timestamp("last_health_check"),
  healthStatus: text("health_status").notNull().default("healthy"),
  // healthy, degraded, unhealthy
  metadata: jsonb("metadata"),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertOpenaiCredentialSchema = createInsertSchema(openaiCredentials).omit({
  id: true,
  currentLoad: true,
  totalAssignedAgents: true,
  totalAssignedUsers: true,
  lastHealthCheck: true,
  createdAt: true,
  updatedAt: true
});
const plivoCredentials = pgTable("plivo_credentials", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  name: text("name").notNull(),
  authId: text("auth_id").notNull(),
  authToken: text("auth_token").notNull(),
  isActive: boolean("is_active").notNull().default(true),
  isPrimary: boolean("is_primary").notNull().default(false),
  metadata: jsonb("metadata"),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertPlivoCredentialSchema = createInsertSchema(plivoCredentials).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const plivoPhoneNumbers = pgTable("plivo_phone_numbers", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").references(() => users.id, { onDelete: "cascade" }),
  plivoCredentialId: varchar("plivo_credential_id").references(() => plivoCredentials.id, { onDelete: "set null" }),
  openaiCredentialId: varchar("openai_credential_id").references(() => openaiCredentials.id, { onDelete: "set null" }),
  phoneNumber: text("phone_number").notNull().unique(),
  plivoNumberId: text("plivo_number_id").notNull().unique(),
  friendlyName: text("friendly_name"),
  country: text("country").notNull(),
  region: text("region"),
  numberType: text("number_type").default("local"),
  // local, toll_free, national
  capabilities: jsonb("capabilities"),
  // { voice: true, sms: true }
  status: text("status").notNull().default("active"),
  // active, pending, released, suspended
  // Pricing (admin-configured credits)
  purchaseCredits: integer("purchase_credits").notNull().default(0),
  monthlyCredits: integer("monthly_credits").notNull().default(0),
  nextBillingDate: timestamp("next_billing_date"),
  // Incoming agent connection
  assignedAgentId: varchar("assigned_agent_id").references(() => agents.id, { onDelete: "set null" }),
  purchasedAt: timestamp("purchased_at").notNull().defaultNow(),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertPlivoPhoneNumberSchema = createInsertSchema(plivoPhoneNumbers).omit({
  id: true,
  purchasedAt: true,
  createdAt: true,
  updatedAt: true
});
const plivoCalls = pgTable("plivo_calls", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").references(() => users.id, { onDelete: "cascade" }),
  campaignId: varchar("campaign_id").references(() => campaigns.id, { onDelete: "cascade" }),
  contactId: varchar("contact_id").references(() => contacts.id, { onDelete: "cascade" }),
  agentId: varchar("agent_id").references(() => agents.id, { onDelete: "set null" }),
  plivoPhoneNumberId: varchar("plivo_phone_number_id").references(() => plivoPhoneNumbers.id, { onDelete: "set null" }),
  openaiCredentialId: varchar("openai_credential_id").references(() => openaiCredentials.id, { onDelete: "set null" }),
  // Plivo identifiers
  plivoCallUuid: text("plivo_call_uuid").unique(),
  fromNumber: text("from_number").notNull(),
  toNumber: text("to_number").notNull(),
  // OpenAI session
  openaiSessionId: text("openai_session_id"),
  openaiVoice: text("openai_voice").default("alloy"),
  openaiModel: text("openai_model").default("gpt-realtime-mini"),
  // Call status
  status: text("status").notNull().default("pending"),
  // pending, initiated, ringing, in-progress, completed, busy, failed, no-answer, canceled
  callDirection: text("call_direction").notNull().default("outbound"),
  // inbound, outbound
  duration: integer("duration"),
  // seconds
  // Recording
  recordingId: text("recording_id"),
  recordingUrl: text("recording_url"),
  recordingDuration: integer("recording_duration"),
  // AI analysis
  transcript: text("transcript"),
  aiSummary: text("ai_summary"),
  leadQualityScore: integer("lead_quality_score"),
  // 1-100
  sentiment: text("sentiment"),
  // positive, neutral, negative
  classification: text("classification"),
  // hot, warm, cold, lost
  keyPoints: jsonb("key_points"),
  // string[]
  nextActions: jsonb("next_actions"),
  // string[]
  // Call transfer
  wasTransferred: boolean("was_transferred").default(false),
  transferredTo: text("transferred_to"),
  transferredAt: timestamp("transferred_at"),
  // Timestamps
  startedAt: timestamp("started_at"),
  answeredAt: timestamp("answered_at"),
  endedAt: timestamp("ended_at"),
  metadata: jsonb("metadata"),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const insertPlivoCallSchema = createInsertSchema(plivoCalls).omit({
  id: true,
  createdAt: true
});
const campaignJobs = pgTable("campaign_jobs", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  campaignId: varchar("campaign_id").notNull(),
  contactId: varchar("contact_id").notNull(),
  engine: text("engine").notNull().default("plivo"),
  // 'plivo' or 'twilio'
  status: text("status").notNull().default("pending"),
  // pending, processing, completed, failed
  attempts: integer("attempts").notNull().default(0),
  lastError: text("last_error"),
  workerId: text("worker_id"),
  // For distributed processing
  createdAt: timestamp("created_at").notNull().defaultNow(),
  processedAt: timestamp("processed_at"),
  completedAt: timestamp("completed_at")
});
const insertCampaignJobSchema = createInsertSchema(campaignJobs).omit({
  id: true,
  createdAt: true
});
const plivoPhonePricing = pgTable("plivo_phone_pricing", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  countryCode: text("country_code").notNull().unique(),
  // ISO 2-letter country code
  countryName: text("country_name").notNull(),
  purchaseCredits: integer("purchase_credits").notNull().default(100),
  monthlyCredits: integer("monthly_credits").notNull().default(50),
  kycRequired: boolean("kyc_required").notNull().default(false),
  // Whether KYC verification is required for this country
  isActive: boolean("is_active").notNull().default(true),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertPlivoPhonePricingSchema = createInsertSchema(plivoPhonePricing).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const userKycDocuments = pgTable("user_kyc_documents", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  documentType: text("document_type").notNull(),
  // photo, company_registration, gst_certificate, authorization_letter
  fileName: text("file_name").notNull(),
  filePath: text("file_path").notNull(),
  mimeType: text("mime_type").notNull(),
  fileSize: integer("file_size"),
  uploadedAt: timestamp("uploaded_at").notNull().defaultNow()
});
const insertUserKycDocumentSchema = createInsertSchema(userKycDocuments).omit({
  id: true,
  uploadedAt: true
});
const twilioOpenaiCalls = pgTable("twilio_openai_calls", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").references(() => users.id, { onDelete: "cascade" }),
  campaignId: varchar("campaign_id").references(() => campaigns.id, { onDelete: "cascade" }),
  contactId: varchar("contact_id").references(() => contacts.id, { onDelete: "cascade" }),
  agentId: varchar("agent_id").references(() => agents.id, { onDelete: "set null" }),
  twilioPhoneNumberId: varchar("twilio_phone_number_id").references(() => phoneNumbers.id, { onDelete: "set null" }),
  openaiCredentialId: varchar("openai_credential_id").references(() => openaiCredentials.id, { onDelete: "set null" }),
  twilioCallSid: text("twilio_call_sid").unique(),
  fromNumber: text("from_number").notNull(),
  toNumber: text("to_number").notNull(),
  openaiSessionId: text("openai_session_id"),
  openaiVoice: text("openai_voice").default("alloy"),
  openaiModel: text("openai_model").default("gpt-realtime"),
  status: text("status").notNull().default("pending"),
  callDirection: text("call_direction").notNull().default("outbound"),
  duration: integer("duration"),
  recordingUrl: text("recording_url"),
  recordingDuration: integer("recording_duration"),
  transcript: text("transcript"),
  aiSummary: text("ai_summary"),
  leadQualityScore: integer("lead_quality_score"),
  sentiment: text("sentiment"),
  classification: text("classification"),
  keyPoints: jsonb("key_points"),
  nextActions: jsonb("next_actions"),
  wasTransferred: boolean("was_transferred").default(false),
  transferredTo: text("transferred_to"),
  transferredAt: timestamp("transferred_at"),
  startedAt: timestamp("started_at"),
  answeredAt: timestamp("answered_at"),
  endedAt: timestamp("ended_at"),
  metadata: jsonb("metadata"),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const insertTwilioOpenaiCallSchema = createInsertSchema(twilioOpenaiCalls).omit({
  id: true,
  createdAt: true
});
const demoSessions = pgTable("demo_sessions", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  sessionToken: text("session_token").notNull().unique(),
  visitorIp: text("visitor_ip"),
  visitorFingerprint: text("visitor_fingerprint"),
  language: text("language").notNull().default("en"),
  voice: text("voice").notNull().default("alloy"),
  status: text("status").notNull().default("pending"),
  duration: integer("duration"),
  maxDuration: integer("max_duration").notNull().default(60),
  transcript: text("transcript"),
  openaiSessionId: text("openai_session_id"),
  openaiCredentialId: varchar("openai_credential_id").references(() => openaiCredentials.id, { onDelete: "set null" }),
  metadata: jsonb("metadata").$type(),
  startedAt: timestamp("started_at"),
  endedAt: timestamp("ended_at"),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const insertDemoSessionSchema = createInsertSchema(demoSessions).omit({
  id: true,
  createdAt: true
});
const leadStages = pgTable("lead_stages", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  name: text("name").notNull(),
  color: text("color").notNull().default("#6B7280"),
  // Hex color for stage header
  order: integer("order").notNull().default(0),
  // Display order in Kanban
  isDefault: boolean("is_default").notNull().default(false),
  // System default stages can't be deleted
  isCustom: boolean("is_custom").notNull().default(true),
  // User-created stages
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertLeadStageSchema = createInsertSchema(leadStages).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const leads = pgTable("leads", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  // Source - Either from a campaign or incoming connection
  sourceType: text("source_type").notNull(),
  // 'campaign' | 'incoming'
  campaignId: varchar("campaign_id").references(() => campaigns.id, { onDelete: "cascade" }),
  incomingConnectionId: varchar("incoming_connection_id").references(() => incomingConnections.id, { onDelete: "cascade" }),
  // Contact Information
  firstName: text("first_name"),
  lastName: text("last_name"),
  phone: text("phone").notNull(),
  email: text("email"),
  company: text("company"),
  customFields: jsonb("custom_fields").$type(),
  // Pipeline Status
  stageId: varchar("stage_id").references(() => leadStages.id, { onDelete: "set null" }),
  stage: text("stage").notNull().default("new"),
  // Fallback stage name: new, hot, appointment, form_submitted, follow_up, not_interested, no_answer
  // AI-Generated Insights
  leadScore: integer("lead_score"),
  // 1-100 AI-generated score
  aiSummary: text("ai_summary"),
  // AI-generated call summary
  aiNextAction: text("ai_next_action"),
  // Suggested next action
  sentiment: text("sentiment"),
  // positive, neutral, negative
  aiCategory: text("ai_category"),
  // AI-assigned category: 'warm' | 'hot' | 'appointment_booked' | 'form_submitted' | 'call_transfer' | 'need_follow_up' | null (uncategorized)
  // Tool Execution Flags - Show badges on lead card
  hasAppointment: boolean("has_appointment").notNull().default(false),
  hasFormSubmission: boolean("has_form_submission").notNull().default(false),
  hasTransfer: boolean("has_transfer").notNull().default(false),
  hasCallback: boolean("has_callback").notNull().default(false),
  // Appointment Details (if hasAppointment)
  appointmentDate: timestamp("appointment_date"),
  appointmentDetails: jsonb("appointment_details").$type(),
  // Form Submission Details (if hasFormSubmission)
  formData: jsonb("form_data").$type(),
  // Transfer Details (if hasTransfer)
  transferredTo: text("transferred_to"),
  transferredAt: timestamp("transferred_at"),
  // Callback/Follow-up Scheduling
  callbackScheduled: timestamp("callback_scheduled"),
  callbackCompleted: boolean("callback_completed").notNull().default(false),
  // Call Reference - Link to the call record
  callId: varchar("call_id").references(() => calls.id, { onDelete: "set null" }),
  plivoCallId: varchar("plivo_call_id").references(() => plivoCalls.id, { onDelete: "set null" }),
  twilioOpenaiCallId: varchar("twilio_openai_call_id").references(() => twilioOpenaiCalls.id, { onDelete: "set null" }),
  // Total calls made to this lead (for follow-ups)
  totalCalls: integer("total_calls").notNull().default(1),
  lastCallAt: timestamp("last_call_at"),
  // Tags for organization
  tags: text("tags").array(),
  // Assignment for team accounts
  assignedUserId: varchar("assigned_user_id").references(() => users.id, { onDelete: "set null" }),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertLeadSchema = createInsertSchema(leads).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const AI_LEAD_CATEGORIES = {
  WARM: "warm",
  HOT: "hot",
  APPOINTMENT_BOOKED: "appointment_booked",
  FORM_SUBMITTED: "form_submitted",
  CALL_TRANSFER: "call_transfer",
  NEED_FOLLOW_UP: "need_follow_up"
};
const AI_CATEGORY_LABELS = {
  [AI_LEAD_CATEGORIES.WARM]: "Warm Lead",
  [AI_LEAD_CATEGORIES.HOT]: "Hot Lead",
  [AI_LEAD_CATEGORIES.APPOINTMENT_BOOKED]: "Appointment Booked",
  [AI_LEAD_CATEGORIES.FORM_SUBMITTED]: "Form Submitted",
  [AI_LEAD_CATEGORIES.CALL_TRANSFER]: "Call Transfer",
  [AI_LEAD_CATEGORIES.NEED_FOLLOW_UP]: "Need Follow Up"
};
const AI_CATEGORY_COLORS = {
  [AI_LEAD_CATEGORIES.WARM]: "#F59E0B",
  [AI_LEAD_CATEGORIES.HOT]: "#EF4444",
  [AI_LEAD_CATEGORIES.APPOINTMENT_BOOKED]: "#10B981",
  [AI_LEAD_CATEGORIES.FORM_SUBMITTED]: "#3B82F6",
  [AI_LEAD_CATEGORIES.CALL_TRANSFER]: "#8B5CF6",
  [AI_LEAD_CATEGORIES.NEED_FOLLOW_UP]: "#F97316"
};
const AI_CATEGORY_PRIORITY = [
  AI_LEAD_CATEGORIES.APPOINTMENT_BOOKED,
  AI_LEAD_CATEGORIES.FORM_SUBMITTED,
  AI_LEAD_CATEGORIES.CALL_TRANSFER,
  AI_LEAD_CATEGORIES.NEED_FOLLOW_UP,
  AI_LEAD_CATEGORIES.HOT,
  AI_LEAD_CATEGORIES.WARM
];
function determineAICategory(lead) {
  if (lead.hasAppointment) return AI_LEAD_CATEGORIES.APPOINTMENT_BOOKED;
  if (lead.hasFormSubmission) return AI_LEAD_CATEGORIES.FORM_SUBMITTED;
  if (lead.hasTransfer) return AI_LEAD_CATEGORIES.CALL_TRANSFER;
  if (lead.hasCallback || lead.callbackScheduled) return AI_LEAD_CATEGORIES.NEED_FOLLOW_UP;
  if (lead.leadScore !== null && lead.leadScore !== void 0) {
    if (lead.leadScore >= 70) return AI_LEAD_CATEGORIES.HOT;
    if (lead.leadScore >= 40) return AI_LEAD_CATEGORIES.WARM;
  }
  if (lead.sentiment === "positive") return AI_LEAD_CATEGORIES.WARM;
  return null;
}
const leadNotes = pgTable("lead_notes", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  leadId: varchar("lead_id").notNull().references(() => leads.id, { onDelete: "cascade" }),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  content: text("content").notNull(),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertLeadNoteSchema = createInsertSchema(leadNotes).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const leadActivities = pgTable("lead_activities", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  leadId: varchar("lead_id").notNull().references(() => leads.id, { onDelete: "cascade" }),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  // Activity type: 'call' | 'note' | 'stage_change' | 'tag_added' | 'tag_removed' | 'created' | 'updated' | 'transfer' | 'appointment' | 'form_submission'
  activityType: text("activity_type").notNull(),
  // Activity details
  title: text("title").notNull(),
  // Short description: "Stage changed to Hot Lead"
  description: text("description"),
  // Longer description if needed
  // Metadata for different activity types
  metadata: jsonb("metadata").$type(),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const insertLeadActivitySchema = createInsertSchema(leadActivities).omit({
  id: true,
  createdAt: true
});
const crmCategoryPreferences = pgTable("crm_category_preferences", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  // Column order - array of category IDs in display order
  columnOrder: text("column_order").array().notNull().default(sql`ARRAY['warm', 'hot', 'appointment_booked', 'form_submitted', 'call_transfer', 'need_follow_up']::text[]`),
  // Color overrides - JSON object mapping category ID to hex color
  colorOverrides: jsonb("color_overrides").$type().default({}),
  // Per-column sort preferences - JSON object mapping category ID to sort preference
  columnSortPreferences: jsonb("column_sort_preferences").$type().default({}),
  // Filtering Settings
  hideLeadsWithoutPhone: boolean("hide_leads_without_phone").notNull().default(false),
  // Pipeline stage mappings - which AI categories go to which pipeline stage
  // Maps aiCategory (hot/warm/cold) to pipeline stage id or name
  categoryPipelineMappings: jsonb("category_pipeline_mappings").$type().default({}),
  // Score thresholds for lead classification
  // hot: score >= hotThreshold, warm: score >= warmThreshold, cold: score < warmThreshold
  hotScoreThreshold: integer("hot_score_threshold").default(80),
  warmScoreThreshold: integer("warm_score_threshold").default(50),
  // Hide specific classifications from view
  hiddenCategories: text("hidden_categories").array().default(sql`ARRAY[]::text[]`),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertCrmCategoryPreferencesSchema = createInsertSchema(crmCategoryPreferences).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const websiteWidgets = pgTable("website_widgets", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  // Basic Info
  name: text("name").notNull(),
  description: text("description"),
  status: text("status").notNull().default("active"),
  // active, paused, disabled
  // Agent Configuration - which AI agent powers this widget
  agentId: varchar("agent_id").references(() => agents.id, { onDelete: "set null" }),
  agentType: text("agent_type").notNull().default("natural"),
  // natural, flow
  // Branding
  iconUrl: text("icon_url"),
  // Custom icon for the chat bubble
  iconPath: text("icon_path"),
  // File path for uploaded icon
  brandName: text("brand_name"),
  // Display name shown in widget
  buttonLabel: text("button_label").notNull().default("VOICE CHAT"),
  // Customizable button text
  primaryColor: text("primary_color").notNull().default("#3B82F6"),
  // Main color
  accentColor: text("accent_color").notNull().default("#1E40AF"),
  // Secondary color
  backgroundColor: text("background_color").notNull().default("#FFFFFF"),
  // Widget background
  textColor: text("text_color").notNull().default("#1F2937"),
  // Text color
  // Terms & Conditions
  requireTermsAcceptance: boolean("require_terms_acceptance").notNull().default(false),
  // Show terms checkbox before call
  // Widget Text Content
  welcomeMessage: text("welcome_message").notNull().default("Hi! Click to start a voice conversation."),
  launcherText: text("launcher_text").notNull().default("Talk to us"),
  offlineMessage: text("offline_message").notNull().default("We're currently unavailable. Please try again later."),
  lowCreditsMessage: text("low_credits_message").notNull().default("Service temporarily unavailable."),
  // Domain Whitelisting
  allowedDomains: text("allowed_domains").array().notNull().default(sql`ARRAY[]::text[]`),
  // Empty = allow all
  // Business Hours
  businessHoursEnabled: boolean("business_hours_enabled").notNull().default(false),
  businessHoursStart: text("business_hours_start").default("09:00"),
  // HH:MM format
  businessHoursEnd: text("business_hours_end").default("17:00"),
  // HH:MM format
  businessDays: text("business_days").array().default(sql`ARRAY['monday', 'tuesday', 'wednesday', 'thursday', 'friday']::text[]`),
  businessTimezone: text("business_timezone").default("America/New_York"),
  // Call Limits & Abuse Prevention
  maxConcurrentCalls: integer("max_concurrent_calls").notNull().default(5),
  maxCallDuration: integer("max_call_duration").notNull().default(300),
  // seconds (5 minutes default)
  cooldownMinutes: integer("cooldown_minutes").notNull().default(0),
  // minutes between calls per IP (0 = no cooldown)
  // Appointment Booking
  appointmentBookingEnabled: boolean("appointment_booking_enabled").notNull().default(false),
  // Embed Token - used to identify widget in public API
  embedToken: text("embed_token").notNull().unique(),
  // Analytics
  totalCalls: integer("total_calls").notNull().default(0),
  totalMinutes: integer("total_minutes").notNull().default(0),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertWebsiteWidgetSchema = createInsertSchema(websiteWidgets).omit({
  id: true,
  totalCalls: true,
  totalMinutes: true,
  createdAt: true,
  updatedAt: true
});
const widgetCallSessions = pgTable("widget_call_sessions", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  widgetId: varchar("widget_id").notNull().references(() => websiteWidgets.id, { onDelete: "cascade" }),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  // Session Info
  sessionToken: text("session_token").notNull().unique(),
  visitorIp: text("visitor_ip"),
  visitorDomain: text("visitor_domain"),
  // Domain where widget is embedded
  // Call State
  status: text("status").notNull().default("pending"),
  // pending, connecting, active, completed, failed
  duration: integer("duration"),
  // seconds
  creditsUsed: integer("credits_used").default(0),
  // Recording & Transcript
  recordingUrl: text("recording_url"),
  transcript: text("transcript"),
  aiSummary: text("ai_summary"),
  sentiment: text("sentiment"),
  // OpenAI Realtime connection
  openaiSessionId: text("openai_session_id"),
  openaiCredentialId: varchar("openai_credential_id"),
  startedAt: timestamp("started_at"),
  endedAt: timestamp("ended_at"),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const insertWidgetCallSessionSchema = createInsertSchema(widgetCallSessions).omit({
  id: true,
  createdAt: true
});
const API_SCOPES = {
  // Read scopes
  "calls:read": "View call history and details",
  "campaigns:read": "View campaigns",
  "agents:read": "View agents",
  "contacts:read": "View contacts",
  "knowledge:read": "View knowledge bases",
  "phone-numbers:read": "View phone numbers",
  "webhooks:read": "View webhook subscriptions",
  "credits:read": "View credit balance and usage",
  "analytics:read": "View analytics data",
  // Write scopes
  "calls:write": "Trigger and manage calls",
  "campaigns:write": "Create and manage campaigns",
  "agents:write": "Create and manage agents",
  "contacts:write": "Create and manage contacts",
  "knowledge:write": "Upload knowledge base documents",
  "phone-numbers:write": "Purchase and assign phone numbers",
  "webhooks:write": "Manage webhook subscriptions",
  // Admin scopes
  "admin": "Full administrative access"
};
const apiKeys = pgTable("api_keys", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  // Key identification
  name: text("name").notNull(),
  // User-friendly name: "Production Key", "CRM Integration"
  keyPrefix: text("key_prefix").notNull(),
  // First 8 chars of key for identification: "agl_1234..."
  hashedSecret: text("hashed_secret").notNull(),
  // bcrypt hash of the secret key
  // Permissions
  scopes: text("scopes").array().notNull().default(sql`ARRAY['calls:read', 'calls:write', 'campaigns:read', 'contacts:read']::text[]`),
  // Rate limiting
  rateLimit: integer("rate_limit").notNull().default(100),
  // Requests per minute
  rateLimitWindow: integer("rate_limit_window").notNull().default(60),
  // Window in seconds
  // Security
  ipWhitelist: text("ip_whitelist").array().default(sql`ARRAY[]::text[]`),
  // Empty = allow all
  expiresAt: timestamp("expires_at"),
  // Optional expiration
  // Status
  isActive: boolean("is_active").notNull().default(true),
  lastUsedAt: timestamp("last_used_at"),
  lastUsedIp: text("last_used_ip"),
  totalRequests: integer("total_requests").notNull().default(0),
  // Metadata
  description: text("description"),
  metadata: jsonb("metadata"),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertApiKeySchema = createInsertSchema(apiKeys).omit({
  id: true,
  lastUsedAt: true,
  lastUsedIp: true,
  totalRequests: true,
  createdAt: true,
  updatedAt: true
});
const apiAuditLogs = pgTable("api_audit_logs", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  apiKeyId: varchar("api_key_id").references(() => apiKeys.id, { onDelete: "set null" }),
  // Request details
  method: text("method").notNull(),
  // GET, POST, PUT, DELETE
  endpoint: text("endpoint").notNull(),
  // /v1/calls, /v1/campaigns/:id
  path: text("path").notNull(),
  // Full path with params: /v1/campaigns/abc-123
  // Request info
  requestBody: jsonb("request_body"),
  // Sanitized request body (no secrets)
  queryParams: jsonb("query_params"),
  // Response info
  statusCode: integer("status_code").notNull(),
  responseTime: integer("response_time"),
  // Milliseconds
  errorMessage: text("error_message"),
  // Client info
  ipAddress: text("ip_address"),
  userAgent: text("user_agent"),
  // Correlation
  requestId: text("request_id").notNull(),
  // Unique ID for request tracing
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const insertApiAuditLogSchema = createInsertSchema(apiAuditLogs).omit({
  id: true,
  createdAt: true
});
const apiRateLimits = pgTable("api_rate_limits", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  apiKeyId: varchar("api_key_id").notNull().references(() => apiKeys.id, { onDelete: "cascade" }),
  windowStart: timestamp("window_start").notNull(),
  requestCount: integer("request_count").notNull().default(0),
  createdAt: timestamp("created_at").notNull().defaultNow()
});
const fonosterCredentials = pgTable("fonoster_credentials", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  name: text("name").notNull(),
  accessKeyId: text("access_key_id").notNull(),
  apiKeyEncrypted: text("api_key_encrypted").notNull(),
  apiSecretEncrypted: text("api_secret_encrypted").notNull(),
  endpoint: text("endpoint"),
  isPrimary: boolean("is_primary").notNull().default(false),
  isActive: boolean("is_active").notNull().default(true),
  healthStatus: text("health_status").notNull().default("unknown"),
  lastHealthCheck: timestamp("last_health_check"),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertFonosterCredentialSchema = createInsertSchema(fonosterCredentials).omit({
  id: true,
  healthStatus: true,
  lastHealthCheck: true,
  createdAt: true,
  updatedAt: true
});
const sipTrunks = pgTable("sip_trunks", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  name: text("name").notNull(),
  engine: text("engine").notNull(),
  // 'elevenlabs-sip' | 'openai-sip'
  provider: text("provider").notNull().default("generic"),
  // SIP provider: twilio, plivo, telnyx, vonage, exotel, bandwidth, didww, zadarma, cloudonix, ringcentral, sinch, infobip, generic
  sipHost: text("sip_host").notNull(),
  sipPort: integer("sip_port").notNull().default(5060),
  transport: text("transport").notNull().default("tls"),
  // 'udp' | 'tcp' | 'tls' - used for OUTBOUND
  mediaEncryption: text("media_encryption").notNull().default("require"),
  // 'require' | 'prefer' | 'none'
  // Inbound-specific settings (for receiving calls from provider to ElevenLabs)
  // These can differ from outbound settings - e.g., Twilio uses TCP:5060 for inbound but TLS:5061 for outbound
  inboundTransport: text("inbound_transport").default("tcp"),
  // 'udp' | 'tcp' | 'tls' - used for INBOUND
  inboundPort: integer("inbound_port").default(5060),
  // Port for inbound SIP (ElevenLabs listens on this)
  codecsAllowed: text("codecs_allowed").array().default(sql`ARRAY['PCMU', 'PCMA']::text[]`),
  username: text("username"),
  password: text("password"),
  // Stored encrypted at application layer
  realm: text("realm"),
  registrarHost: text("registrar_host"),
  externalElevenLabsId: text("external_elevenlabs_id"),
  externalFonosterTrunkId: text("external_fonoster_trunk_id"),
  fonosterCredentialId: varchar("fonoster_credential_id").references(() => fonosterCredentials.id),
  isActive: boolean("is_active").notNull().default(true),
  healthStatus: text("health_status").notNull().default("unknown"),
  lastHealthCheck: timestamp("last_health_check"),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertSipTrunkSchema = createInsertSchema(sipTrunks).omit({
  id: true,
  healthStatus: true,
  lastHealthCheck: true,
  createdAt: true,
  updatedAt: true
});
const sipPhoneNumbers = pgTable("sip_phone_numbers", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  sipTrunkId: varchar("sip_trunk_id").notNull().references(() => sipTrunks.id, { onDelete: "cascade" }),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  phoneNumber: text("phone_number").notNull(),
  label: text("label"),
  engine: text("engine").notNull(),
  // Inherited from trunk: 'elevenlabs-sip' | 'openai-sip'
  agentId: varchar("agent_id").references(() => agents.id, { onDelete: "set null" }),
  inboundEnabled: boolean("inbound_enabled").notNull().default(true),
  outboundEnabled: boolean("outbound_enabled").notNull().default(true),
  externalElevenLabsPhoneId: text("external_elevenlabs_phone_id"),
  externalFonosterPhoneId: text("external_fonoster_phone_id"),
  isActive: boolean("is_active").notNull().default(true),
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertSipPhoneNumberSchema = createInsertSchema(sipPhoneNumbers).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const sipCalls = pgTable("sip_calls", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  agentId: varchar("agent_id").references(() => agents.id),
  campaignId: varchar("campaign_id").references(() => campaigns.id),
  contactId: varchar("contact_id").references(() => contacts.id),
  sipTrunkId: varchar("sip_trunk_id").references(() => sipTrunks.id),
  sipPhoneNumberId: varchar("sip_phone_number_id").references(() => sipPhoneNumbers.id),
  engine: varchar("engine", { length: 50 }).notNull(),
  // 'elevenlabs-sip' | 'openai-sip'
  externalCallId: varchar("external_call_id", { length: 255 }),
  openaiCallId: varchar("openai_call_id", { length: 255 }),
  elevenlabsConversationId: varchar("elevenlabs_conversation_id", { length: 255 }),
  fromNumber: varchar("from_number", { length: 50 }),
  toNumber: varchar("to_number", { length: 50 }),
  direction: varchar("direction", { length: 20 }).notNull(),
  // 'inbound' | 'outbound'
  status: varchar("status", { length: 50 }).default("initiated"),
  durationSeconds: integer("duration_seconds").default(0),
  creditsUsed: decimal("credits_used", { precision: 10, scale: 2 }).default("0"),
  recordingUrl: text("recording_url"),
  transcript: jsonb("transcript"),
  // Matches SQL migration column name
  aiSummary: text("ai_summary"),
  sipHeaders: jsonb("sip_headers"),
  metadata: jsonb("metadata"),
  // Matches SQL migration column name
  startedAt: timestamp("started_at"),
  answeredAt: timestamp("answered_at"),
  endedAt: timestamp("ended_at"),
  createdAt: timestamp("created_at").defaultNow(),
  updatedAt: timestamp("updated_at").defaultNow()
});
const insertSipCallSchema = createInsertSchema(sipCalls).omit({
  id: true,
  createdAt: true,
  updatedAt: true
});
const userAddresses = pgTable("user_addresses", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  // Address details
  customerName: text("customer_name").notNull(),
  street: text("street").notNull(),
  city: text("city").notNull(),
  region: text("region").notNull(),
  // State/Province
  postalCode: text("postal_code").notNull(),
  isoCountry: text("iso_country").notNull(),
  // ISO 3166-1 alpha-2 country code (e.g., AU, GB, DE)
  // Twilio integration
  twilioAddressSid: text("twilio_address_sid"),
  // Twilio Address SID after creation
  // Status tracking
  status: text("status").notNull().default("pending"),
  // pending, submitted, verified, rejected
  verificationStatus: text("verification_status"),
  // Twilio's verification status
  validationStatus: text("validation_status"),
  // Twilio's validation status
  rejectionReason: text("rejection_reason"),
  // Reason if rejected
  // Timestamps
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertUserAddressSchema = createInsertSchema(userAddresses).omit({
  id: true,
  twilioAddressSid: true,
  status: true,
  verificationStatus: true,
  validationStatus: true,
  rejectionReason: true,
  createdAt: true,
  updatedAt: true
});
const userFeedback = pgTable("user_feedback", {
  id: varchar("id").primaryKey().default(sql`gen_random_uuid()`),
  userId: varchar("user_id").notNull().references(() => users.id, { onDelete: "cascade" }),
  type: text("type").notNull(),
  // 'bug' | 'feature' | 'improvement' | 'other'
  subject: text("subject").notNull(),
  description: text("description").notNull(),
  status: text("status").notNull().default("open"),
  // 'open' | 'in_progress' | 'resolved' | 'closed'
  priority: text("priority").default("medium"),
  // 'low' | 'medium' | 'high' | 'critical'
  adminResponse: text("admin_response"),
  respondedBy: varchar("responded_by").references(() => users.id),
  respondedAt: timestamp("responded_at"),
  pageUrl: text("page_url"),
  // Where the feedback was submitted from
  userAgent: text("user_agent"),
  // Browser/device info for bug reports
  screenshot: text("screenshot"),
  // Optional base64 screenshot
  createdAt: timestamp("created_at").notNull().defaultNow(),
  updatedAt: timestamp("updated_at").notNull().defaultNow()
});
const insertUserFeedbackSchema = createInsertSchema(userFeedback).omit({
  id: true,
  status: true,
  priority: true,
  adminResponse: true,
  respondedBy: true,
  respondedAt: true,
  createdAt: true,
  updatedAt: true
});
export {
  AI_CATEGORY_COLORS,
  AI_CATEGORY_LABELS,
  AI_CATEGORY_PRIORITY,
  AI_LEAD_CATEGORIES,
  API_SCOPES,
  agentVersions,
  agents,
  analyticsScripts,
  apiAuditLogs,
  apiKeys,
  apiRateLimits,
  appointmentSettings,
  appointments,
  auditLogs,
  bannedWords,
  calls,
  campaignJobs,
  campaigns,
  contacts,
  contentViolations,
  createAppointmentSchema,
  createAppointmentSettingsSchema,
  createFlowSchema,
  createFormSchema,
  createWebhookSchema,
  creditPackages,
  creditTransactions,
  crmCategoryPreferences,
  demoSessions,
  determineAICategory,
  elevenLabsCredentials,
  emailNotificationSettings,
  emailTemplates,
  flowExecutions,
  flows,
  fonosterCredentials,
  formFields,
  formSubmissions,
  forms,
  globalSettings,
  incomingAgents,
  incomingConnections,
  insertAgentSchema,
  insertAgentVersionSchema,
  insertAnalyticsScriptSchema,
  insertApiAuditLogSchema,
  insertApiKeySchema,
  insertAppointmentSchema,
  insertAppointmentSettingsSchema,
  insertBannedWordSchema,
  insertCallSchema,
  insertCampaignJobSchema,
  insertCampaignSchema,
  insertContactSchema,
  insertContentViolationSchema,
  insertCreditPackageSchema,
  insertCreditTransactionSchema,
  insertCrmCategoryPreferencesSchema,
  insertDemoSessionSchema,
  insertElevenLabsCredentialSchema,
  insertEmailNotificationSettingsSchema,
  insertEmailTemplateSchema,
  insertFlowExecutionSchema,
  insertFlowSchema,
  insertFonosterCredentialSchema,
  insertFormFieldSchema,
  insertFormSchema,
  insertFormSubmissionSchema,
  insertGlobalSettingsSchema,
  insertIncomingAgentSchema,
  insertIncomingConnectionSchema,
  insertInvoiceSchema,
  insertKnowledgeBaseSchema,
  insertKnowledgeChunkSchema,
  insertKnowledgeProcessingQueueSchema,
  insertLeadActivitySchema,
  insertLeadNoteSchema,
  insertLeadSchema,
  insertLeadStageSchema,
  insertLegacyWebhookDeliverySchema,
  insertLegacyWebhookSchema,
  insertLlmModelSchema,
  insertNotificationSchema,
  insertOpenaiCredentialSchema,
  insertPaymentTransactionSchema,
  insertPaymentWebhookQueueSchema,
  insertPhoneNumberRentalSchema,
  insertPhoneNumberSchema,
  insertPlanSchema,
  insertPlatformLanguageSchema,
  insertPlivoCallSchema,
  insertPlivoCredentialSchema,
  insertPlivoPhoneNumberSchema,
  insertPlivoPhonePricingSchema,
  insertPromptTemplateSchema,
  insertRefundSchema,
  insertSeoSettingsSchema,
  insertSipCallSchema,
  insertSipPhoneNumberSchema,
  insertSipTrunkSchema,
  insertSupportedLanguageSchema,
  insertSyncedVoiceSchema,
  insertToolSchema,
  insertTwilioCountrySchema,
  insertTwilioOpenaiCallSchema,
  insertUsageRecordSchema,
  insertUserAddressSchema,
  insertUserFeedbackSchema,
  insertUserKnowledgeStorageLimitSchema,
  insertUserKycDocumentSchema,
  insertUserSchema,
  insertUserSubscriptionSchema,
  insertVoiceSchema,
  insertWebhookLogSchema,
  insertWebhookSchema,
  insertWebsiteWidgetSchema,
  insertWidgetCallSessionSchema,
  invoices,
  knowledgeBase,
  knowledgeChunks,
  knowledgeProcessingQueue,
  leadActivities,
  leadNotes,
  leadStages,
  leads,
  legacyWebhookDeliveries,
  legacyWebhooks,
  llmModels,
  notifications,
  openaiCredentials,
  otpVerifications,
  paymentTransactions,
  paymentWebhookQueue,
  phoneNumberRentals,
  phoneNumbers,
  plans,
  platformLanguages,
  plivoCalls,
  plivoCredentials,
  plivoPhoneNumbers,
  plivoPhonePricing,
  promptTemplates,
  refreshTokens,
  refunds,
  seoSettings,
  sipCalls,
  sipPhoneNumbers,
  sipTrunks,
  supportedLanguages,
  syncedVoices,
  tools,
  twilioCountries,
  twilioOpenaiCalls,
  usageRecords,
  userAddresses,
  userFeedback,
  userKnowledgeStorageLimits,
  userKycDocuments,
  userSubscriptions,
  users,
  voices,
  webhookDeliveryLogs,
  webhookLogs,
  webhookSubscriptions,
  webhooks,
  websiteWidgets,
  widgetCallSessions
};
